Frequently Asked Questions

Certification

Are ChiroContinuingEd.com courses accredited? Will they count in my state?

Our courses are co-sponsored by National University of Health Sciences in Lombard, IL. This means that National University of Health Sciences approves of the quality and content of the course and recommends that state licensing boards approve the courses for their licensees. Your state board of chiropractic examiners has the final authority as to whether our courses are approved for you. You should check your state's credit hour requirements and call your board if you are unsure about your state's acceptance of these courses co-sponsored by National University of Health Sciences.

Do I receive documentation upon completion of a course?

Yes. As soon as you complete any ChiroContinuingEd.com course, you are automatically taken to a page where you can view and print your certificate. In addition, you are automatically e-mailed your completion certificate. You can also retrieve your certificates by logging in and clicking on the link for your certificates.

I'm licensed in more than one state and need a certificate for each one. How can I get that?

Your certificates are dynamically generated each time that you request them. To print a certificate with alternate license information, follow these steps:

  1. Log in on the left side of the screen.
  2. Click on the link on the left that says "Your Information".
  3. Change your state and license number and click the update button.
  4. Click on the link on the left that says "Your Certificates".
  5. When you click the "view" link for each of your certificates, your certificate will now contain your updated state and license information.
  6. Print the certificate with the alternate information.

Course Purchases

How long can I view a course after I have completed it?

You have three years from the date that you complete a course to review it. Your course remains in your registered courses indefinitely until you complete it.

Please note: This policy was changed on August 1, 2009. Prior to that, courses remained viewable for 30 days after completion. If you completed a course less than three years ago but prior to August 1, 2009 and would like to be able to review it further, please email customer service with your request. We will be happy to reactivate it for you. As the terms of use at the time of purchase allowed for a 30-day review period, this is done as a courtesy and is not an amendment to the terms and rights conferred by the original sale.

Can I get a refund on a course?

Certainly, as long as you haven't finished it and received your credit. Once credit is received, no refund will be issued. The system may also log that you have finished a course if you get within a minute or two of the course's end, so if you want a refund, exit the course before you get close to the end.

I purchased a course individually, and now I want to buy a bundle that contains that course but am being prohibited from doing so. What can I do?

The system is set up this way so that you don't accidentally buy something that you already have. There are several ways to deal with this:

  1. If you want a refund for a course you have purchased but haven't completed, just contact customer service and we can issue a refund. We'll remove your course registration and you will be able to buy the package.
  2. If you have completed a course that is part of a package that you want to buy, you may still encounter this purchasing safeguard. There are several ways to deal with this situation:
    • You can contact us and we can deactivate the current completed course registration (this does not remove your completion information). This would allow you to buy the package containing the course.
    • You could also just sign up to the site with a new login and purchase the course package.

Specific technical problems and their resolutions

The course hangs when loading:

If you repeatedly load a course, only to have it hang at the same percentage of loading, simply press Ctrl+R from within the course window. This should cause a fresh reload of the course content.

If this doesn't work, close the course window and do the following:

InternetExplorer:

Firefox:

This happens (over and over) because your browser mistakenly thinks that it has loaded the full content of the file when it has not, and therefore keeps reloading the incomplete file from it's cache. Get a fresh copy of the download and this will resolve.

The movies load, the control buttons appear, I click "Play", and nothing happens!

A recent user was experiencing this and other strange problems we had never encountered with any of our other users. He sent us the source code for our page and it contained numerous code section removals with html comments in their place stating: "Removed by HIPS FW".
This is an error that can occur for users of CA Personal Firewall. If you have this product and are experiencing any kind of error in running our courses, go to your CA Security Control Panel and under advanced options for the Personal Firewall, turn off the "disable web bug" feature, then reload your course.

I am an AOL® customer and am having technical difficulties taking the courses.

Virtually all of our customers experiencing difficulties are AOL® customers. AOL® (and some other Internet Service Providers) often use customized implementations of Internet Explorer®. In all instances of this situation so far, our customers have been able to resolve their issues and take our courses by taking them using the Mozilla Firefox® browser. You can download Firefox® here.

I am using Internet Explorer® 7. When I clicked on a hyperlink in the course, the link opened in the presentation window and killed the presentation.

This is a bug that has been fixed in the latest version of Internet Explorer®. Please download the latest version here.

We highly recommend that you use the Mozilla Firefox® browser to take our courses as it routinely performs without problems. You can download Firefox® here.

I can't see the entire area of the course on my computer screen, and worse yet, the right answer is hidden below the control buttons so I can't click it to continue on with the course.

Some of the Flash® movies are as large as 1000 x 560 pixels, so you need to have your monitor's screen resolution set to at least 1024 x 768. If your monitor is set to at least this resolution, then simply maximize the course window or drag the bottom of it with your mouse to make it large enough to see all of the course content.

I finished a course and my certificate didn't issue.

Click the link, "Your Certificates". Even if for some reason your certificate was not received in your email, you can view it and print it from within "Your Certificates".

I did that and I don't see the certificate there, either.

Email us at tech support. Please provide a phone number where we can reach you. We'll look into it and contact you shortly.

What do I do if something else goes wrong and the presentation just doesn't seem to work?

This is unlikely, but if your session is disconnected several times, it would be a good idea for you to check your system for adware that might be slowing it down in general. An excellent product available for free individual use is Ad-Aware® Personal produced by Lavasoft. You can read about it and download it here. Communication is required between the server and your computer, so it is possible, particularly on a dial-up connection, that your system is being bogged down by parasitic programs leeching so much of your low transfer capability that the communication needed between our server and your computer isn't able to happen.

If you continue to have problems with a presentation of ours, it is possible that a file became corrupted in transfer. You can reload the presentation by pressing ctrl-R in Internet Explorer®, FireFox®, or Netscape®. This will of course cause a fresh download of material with an associated long wait on dial-up. With regard to download times in general, DSL users should require no more than two minutes to fully download our presentations. Cable users can generally complete course downloads in about 30 seconds.

What do I do if I still have problems?

E-mail us! We are committed to your satisfaction, and we will respond quickly. We will make sure that you are either able to complete the courses or get a refund. Our mission is to provide great educational materials that you, our customer, find very satisfying!

Other questions answered

What kind of connection to the internet is needed to view courses?

We HIGHLY RECOMMEND that you access our courses from a high-speed connection - anything higher than dial-up. You can use our courses successfully with a dial-up connection, but because the amount of data being transferred is significant, a dial-up user will have to wait in excess of 30 minutes before downloads are completed.

Why do downloads have to be complete before starting? Can't the presentations be started while downloads continue?

This was our original intent, but we found through testing that dial-up connections cannot adequately maintain communication with the server about session status if files are still being downloaded. The only reliable way to ensure that your session is uninterrupted while taking the course is to preload much of the content to your browser's cache.

How can I minimize waits on my slow connection in case I have to reconnect?

THIS IS VERY IMPORTANT FOR DIAL-UP USERS!

We suggest that you check your browser's security settings and make sure that your browser is NOT set to clear its cache when the browser is closed.

What is a cache and why is this setting important?

A cache is a hidden storage place for things possibly needed in the future, as in a "cache of weapons" or a "cache of supplies". Your browser has a cache of data you have already downloaded recently so that if you visit a page again in the near future, your browser can quickly display the contents of that page to you. If you are accessing our site by dial-up, make sure that your browser's cache is enabled and that pages are not downloaded in their entirety, AGAIN. In case of a connection error, or if users must log out unexpectedly, even users with the slowest of dial-up connections can restart the course at the proper place, nearly immediately, if the necessary files are already cached on your system.

How do I make sure that my browser will use cached files if I have to log back in?

In Internet Explorer®, click on Tools in the top menu bar. From the drop-down list, select Internet Options... . In the box that is displayed, select the Advanced Tab at the top. Scroll down the list, and in the section labelled "Security", make sure that the box beside "Empty Temporary Internet Files folder when browser is closed" is UNCHECKED. Show Me.

The FireFox® browser will keep your cache until you exceed your cache storage limit or manually clear it.

What about cookie settings?

Browsers must be set to allow cookies in order to maintain your session information. Your browser probably already is set to allow cookies. If you need further help on this issue with Internet Explorer®, click on help in the top menu bar of the browser and in the help index, type "enabling cookies".

In FireFox®, click on Tools in the top menu bar and select Options... from the drop-down list. Click on the Privacy tab and click on the plus sign beside Cookies. You can allow and modify permissions for cookies in this section. Show Me.

What is the required screen resolution?

Please ensure that your monitor is set to a minimum screen resolution of 1024 x 768. This is the preferred resolution for viewing our site and the best resolution for viewing the presentations at their largest size.

What else is required to view ChiroContinuingEd.com courses?

Our courses are Flash®-based and require the Adobe® Flash® Player plug-in. This is probably already installed on your computer. If it is not, you will see a message where the movie normally would be that tells you to "click here" to download the player. This will allow you to get the version specific for your operating system's needs. Our courses contain video AND audio, so you will need a sound card and speakers.

Thank you for choosing ChiroContinuingEd.com for your relicensing needs!